Refund and Returns Policy

Thank you for shopping with us. We want you to be fully satisfied with every purchase, so we’ve outlined our refund and return procedures clearly below.

Overview

  • Our policy lasts 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we can’t offer a full refund or exchange.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Certain products (e.g., intimate or sanitary goods, hazardous materials, or flammable liquids/gases) cannot be returned.

Non-Returnable & Exempt Items

  • Perishable items (e.g., food)
  • Personal hygiene products (e.g., opened baby bottles, pacifiers, breast pumps)
  • Gift cards, downloadable software products
  • Some health and personal care items

We require a receipt or proof of purchase to complete any return. Please do not send your purchase back to the manufacturer; contact us first for return instructions.

Partial Refunds

In some cases, only partial refunds may be granted (if applicable):

  • Items not in their original condition or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Refunds

  1. Inspection & Approval

    • Once we receive and inspect your returned item, we’ll email you to confirm receipt.
    • We will also let you know if your refund has been approved or rejected.

  2. Processing

    • If approved, your refund will be processed and a credit will be applied to your original payment method within a few business days.

  3. Late or Missing Refunds

    • If you haven’t received a refund yet, please check your bank account and contact your credit card company (it may take some time before your refund is posted).
    • If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Sale Items

  • Only regular-priced items are eligible for refunds.
  • Sale or discounted items cannot be refunded.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for the same item, please email us at {email address} and send your item to: {physical address}.

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves before giving it to you, we will send a refund to the gift giver, and they will be informed about your return.

Shipping Returns

  • To return your product, please mail it to: {physical address}.
  • Return Shipping Costs: You are responsible for shipping costs on returned items unless the return is due to our error or the product arriving damaged. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item otherwise.

Need Help?

If you have any questions about our refund and return policy, please contact us at {email address}. We’re here to help and want to ensure you have a positive shopping experience with us.